{"id":2101,"date":"2016-09-21T07:48:14","date_gmt":"2016-09-21T07:48:14","guid":{"rendered":"http:\/\/www.radarfinance.com\/?page_id=2101"},"modified":"2025-11-17T15:53:20","modified_gmt":"2025-11-17T14:53:20","slug":"complaints-handling","status":"publish","type":"page","link":"https:\/\/www.radarfinance.com\/?page_id=2101","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"

COMPLAINTS HANDLING PROCEDURE<\/strong><\/h3>\n

Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to The Directors or by telephoning us on 01335 361402 where we will try to resolve your concern at the earliest time possible, however we will acknowledge within 3 working days with a final resolution within 8 weeks.<\/p>\n

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at\u00a0www.financial-ombudsman.org.uk<\/a>\u00a0or by contacting them on 0800 023 4567. If the agreement is contract hire you can find more information from the BVRLA website,\u00a0www.bvrla.co.uk<\/a>\u00a0or telephone number 01494 545705.<\/p>\n

The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at\u00a0www.bvrla.co.uk<\/a>\u00a0or by contacting\u00a0complaint@bvrla.co.uk<\/a><\/p>\n

Terms of Business<\/a><\/span><\/h5>\n

<\/h3>

Radar Finance & Leasing Ltd, Saracens Head Buildings,Main Rd, Brailsford, Derby\u2019s, DE6 3DA Authorised and Regulated by the Financial Conduct Authority. FRN number 675719 Registered in England and Wales, Company Reg.no<\/a>. 5256561. Data Protection No \u2013 Z8828275<\/span><\/span><\/h5>\n

We are a credit broker not a lender.\u00a0We work with a range of selected funders. The commission or fees we earn does not influence our decision on who we introduce you to. The commission we receive is included in the price you pay this can be variable or pre-set depending on the funder and product type.\u00a0 You can ask for information about the commission we receive for introducing you to the funder, including the amount, by emailing us at any time at: info@radarfinance.com <\/strong><\/span><\/span><\/p><\/div><\/div><\/span><\/h5>\n
COMPLAINTS PROCEDURE<\/a>\u00a0| TERMS AND CONDITIONS<\/a> | TREATING CUSTOMERS FAIRLY<\/a> | PRIVACY NOTICE<\/a> |\u00a0TERMS OF BUSINESS<\/a><\/h6>\n

\u00a0<\/p>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

COMPLAINTS HANDLING PROCEDURE Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template_fullwidth.php","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-2101","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/P5gRLf-xT","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.radarfinance.com\/index.php?rest_route=\/wp\/v2\/pages\/2101"}],"collection":[{"href":"https:\/\/www.radarfinance.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.radarfinance.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.radarfinance.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.radarfinance.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2101"}],"version-history":[{"count":26,"href":"https:\/\/www.radarfinance.com\/index.php?rest_route=\/wp\/v2\/pages\/2101\/revisions"}],"predecessor-version":[{"id":2616,"href":"https:\/\/www.radarfinance.com\/index.php?rest_route=\/wp\/v2\/pages\/2101\/revisions\/2616"}],"wp:attachment":[{"href":"https:\/\/www.radarfinance.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}