COMPLAINTS HANDLING PROCEDURE
Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to The Directors or by telephoning us on 01335 361402 where we will try to resolve your concern at the earliest time possible, however we will acknowledge within 5 working days with a final resolution within 8 weeks.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567. If the agreement is contract hire you can find more information from the BVRLA website, www.bvrla.co.uk or telephone number 01494 545705.
The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk
Privacy Notice & Initial Disclosure Document
Radar Finance & Leasing Ltd, Saracens Head Buildings, Main Rd, Brailsford, Derby’s, DE6 3DA
Authorised and Regulated by the Financial Conduct Authority. FRN number 675719
Registered in England and Wales, Company Reg.no. 5256561.
Data Protection No – Z8828275
We are a credit broker not a lender.
Radar Finance & Leasing Ltd, Saracens Head Buildings, Main Rd, Brailsford, Derby’s, DE6 3DA
Authorised and Regulated by the Financial Conduct Authority. FRN number 675719
Registered in England and Wales, Company Reg.no. 5256561.
Data Protection No – Z8828275
We are a credit broker not a lender.